Location: Lanark Permanent, Full time Reporting to: Customer Service Manager Closing date: Friday 23rd July 2021 The Role The Customer Service Administrator will be expected to work efficiently in a fast-paced environment carrying out all administration duties as required to support the office, this primarily involves processing customer orders. The role requires you to be pro-active, fast-paced and be able to handle multiple enquiries at any one time.
Responsibilities • Acknowledging and processing customer orders on to the Company system; • Responding to customer enquiries both via email and on the phone; • Working with the drawings team to send out completed drawings to customers & chase these, when required. • Working with the production team to process the relevant manufacturing paperwork. • Working with the Production Manager to complete the production schedule. • Maintain the system by keeping it up to date & tidy. • Provide the team with data from the system as and when required to enable them to review statistics, forecast and plan. • General administration duties, including; data input, responding to emails, filing etc. • Providing cover for the Customer Service department as and when required; • Assisting the Customer Service team with any administration required to ensure response times are efficient and effective. • Any other duties as assigned by the management team, to ensure the needs of the business are met.
Experience Required • Excellent telephone manner; • Customer service focussed; • Previous experience within a customer service role; • Excellent communication and interpersonal skills; • Strong IT skills, including Microsoft office • Experience of working within a busy, fast-paced & pressured environment; • Strong organisational skills; • Excellent Office Administration skills;
Personal Attributes • Self-motivated • “can do” attitude • Excellent communicator • Team spirit • Organised • Flexibility • Attention to detail
If you are interested in this exciting opportunity, please submit your up-to-date curriculum vitae with an accompanying cover letter detailing your suitability for the position via e-mail to firstname.lastname@example.org before the closing date.
All applications will be treated in the strictest confidence.
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