About the Role
About Us:
eContact Services Ltd is a dynamic and evolving telemarketing company, based in Glasgow and Lanark. We conduct outbound telemarketing campaigns on behalf of both small and large companies within the Telecommunications and Broadcasting sectors.
Our services include:
Lead generation for UK & overseas companies
Appointment Setting at Trade show events
Audience generation for seminars, within business sectors
Data building within UK and International companies
The role:
The main function of the role is to participate in client campaigns and contribute to personal and group targets. Many of our client’s prospects are global network operators e.g. Vodafone, Orange, 3 etc in different countries, so there is the potential to use any language skills you may possess.
Key tasks:
Calling our client’s prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies as are available or are in use.
Discussing products and services by following a prepared script
Arranging conference calls, meetings and attendance at client events
Reporting on daily/weekly and monthly activity in line with campaign requirements
Maintaining operations by following policies and procedures; reporting needed changes
Contributing to team effort by accomplishing related results as needed
Outbound calling generating sales leads, working towards a campaign specific target
Entering accurate call information into the Excel spreadsheets
Compiling accurate daily reports of activity & results
We are at the beginning of a really exciting phase in our plans for growth and we would love to hear from you if you think you can help us on our journey.
How to Apply
If interested, please forward your CV to barry@econtactservices.com
Key Role Requirements
About you:
Ideally, you should be an experienced sales, outbound telesales or telemarketing agent, preferably with B2B telesales experience. The minimum requirement for this role is to have experience of a customer service environment.
What we offer:
As well as a very competitive starting salary, we also offer excellent employee-focused benefits as well as the opportunity to earn a generous bonus, subject to targets being met.
Key Skill Requirements
Essential skills:
Excellent PC skills and experience with Microsoft packages, particularly Excel
Can type at speed
Excellent spelling and grammar
Experience of a fast-moving customer service environment
Excellent personal management skills
Sales and Target drive
Ability to work quickly and accurately to deadlines
Desirable skills:
A second language
Call centre (outbound) sales experience
